Privacy Policy

Last Updated: 23nd June, 2025

At Merchandise.ae, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or place an order.

Our Commitment to Privacy

To better protect your privacy, we provide this notice explaining our online information practices and your choices regarding how your information is collected and used.

  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
  • https://merchandise.ae will not pass any debit/credit card details to third parties.
  • We take all necessary steps to ensure data privacy and security, including the use of secure servers, encryption, and tokenization. However, Merchandise.ae cannot guarantee the security of information shared online.
  • We are not responsible for the privacy practices of websites we link to. If you visit third-party sites, please review their privacy policies before sharing your information.
  • Website policies may change periodically. We encourage all customers to review this section frequently to stay informed.

What Information Do We Collect?

We collect information to fulfill your orders and improve your experience. This includes:

  • Personal Details: Name, phone number, email address, shipping/billing address, and payment details
  • Device Information: IP address, browser type, operating system, device type, referring websites, and session data
  • Uploaded Content: Photos, images, designs, or logos you submit for customization
  • User Contributions: Comments, reviews, or posts made on our website or related social media platforms

How Do We Use Your Information?

  • Order Fulfillment: To process and complete your purchase and deliver your order
  • Customer Support: To respond to your inquiries or issues
  • Marketing & Promotions: To inform you of special offers, new products, or updates via email or advertising platforms
  • Customization & Design: To personalize your ordered products based on your uploads or design preferences

With Whom Is Your Information Shared?

  • Service Providers: We may share your data with third-party vendors (such as payment gateways and shipping partners) solely for order processing
  • Legal Compliance: If required by law or in case of fraud prevention, your data may be shared with relevant authorities
  • Business Transfers: In case of a merger or acquisition, your information may be transferred to the successor entity
  • We do not share your personal data for marketing purposes with third-party companies

Cookies and Similar Technologies

We use cookies to:

  • Store your preferences
  • Maintain your login session
  • Improve website functionality and user experience

You can manage or disable cookies through your browser settings. We do not store sensitive data in cookies.

How We Protect Your Information

We implement the following security measures:

  • Password Protection: Your online account is password-protected—please keep your password secure
  • SSL Encryption: We use Secure Sockets Layer (SSL) encryption to protect data during transmission
  • Tokenization: Credit card details are never stored on our servers. All transactions are handled by secure, PCI-compliant payment processors

Visiting Merchandise.ae from Outside the UAE

Our website is hosted and managed in the United Arab Emirates. By accessing our website from outside the UAE, you consent to the transfer, storage, and processing of your information within the UAE under this policy.

How to Contact Us

If you have any questions or concerns regarding this privacy policy, feel free to contact us:

📞 Phone: +971 56 428 9674
📧 Email: info@merchandise.ae
📍 Address: Ajman Industrial Area 2, Ajman, United Arab Emirates