Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
General INFORMATION
Our head office is located in - Ajman Industrial 2 - Ajman - United Arab Emirates
We operate on Saturday – Thursday from 09:00 AM to 8:00 PM
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You can contact us via phone at +971 56 428 9674 or alternatively, send us an email at Info@Merchandise.ae
Yes, you're welcome to visit our Ajman Industrial Area 2 store during working hours. Our team will be happy to guide you through product options, samples, and customization ideas for your business or event. No appointment needed!
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Placing an Order
Not at all! All our products available site-wide have no minimum order requirements.
You will find our size chart on the top right corner or at the bottom of the page! Kindly use this as a reference when deciding the right size for your items.
Absolutely! Feel free to drop off the item at our store in Ajman – we may just print it for you on the spot !
We will always choose the method that guarantees the highest quality!
In a nutshell, sport & fitness apparel will be printed through sublimation,
graphic apparel will be printed either through heat transfer or Direct-to-Garment (DTG) machines. Alternatively, if you select the embroidery option for customization, we will use our in house computerized embroidery machine.
All of this depends on your preferred method of customization!
The total price of the product varies according to which section of the website you are shopping from. Under ‘Shop’, the price includes the price of the clothing item with graphic printing. Under ‘Create’. the price includes the price of the clothing item and differs on whether you have selected ‘Printing’ or ‘Embroidery’ as your preferred customization option.
You can upload any image file as long as it is in high resolution. Our design team will always check if there are any issues with the image resolution and will get in touch with you before printing your order.
We accept all major debit & credit cards via our online secure Payment Gateway.
We offer Cash on Delivery for our UAE customers placing orders of AED 250 or below.
After-sales Support
You can cancel your order within 12 hours by either canceling it directly from your account dashboard, giving us a call at +971 56 428 9674, or sending us an email to info@Merchandise.ae with your Order ID and reason for cancellation
You will find our size chart on the top right corner or at the bottom of the page! Kindly use this as a reference when deciding the right size for your items.
With proper care, the design and color will not wash off.
The general rule is to avoid ironing over prints and washing with either cold or luke-warm water.
Definitely! You can request changes up to 12 hours after you have placed the the order by giving us a call at +971 56 428 9674, or sending us an email to Info@Merchandise.ae with your Order ID along with the requests you may have for any changes,
Once an order is placed, our print team reviews it to ensure everything is a-okay! Should there be any doubts or issues, they will get in touch with you right away via email or phone before processing your order.
Shipping & Returns
You can track your order by logging in to your Merchandise.ae account and selecting the ‘Track Your Order’ section to view the order status
Orders under AED 150 are chargeable at AED 15 for shipping.
We offer free shipping for orders over AED 150.
We currently work with NEX – Neighbourhood Express Courier for shipping items within the UAE
Once the item has been returned to our store in Ajman, you will receive your refund within 3 working days.
We take on average 2 working days to ship your order. Kindly allow for an additional day for our courier partner to deliver your items to you.
We hate shipping charges as much as you do!
This is why we offer a ‘Click & Collect’ option whereby you can collect your order from our store in Ajman within 1 working day of placing the order, free of charge!
Kindly view our Return Policy for further information
Bulk Orders
We love giving discounts! Orders over 5 items are eligible for discounts and are progressive which means the more items you order the more discounts you get! For more information, please refer to the ‘Bulk Orders’ link under ‘Business’ at the bottom of the page.
Yes we do. Get in touch with our sales team at Info@Merchandise.ae with your request and we will get in touch with you
Yes, we encourage it! If you require samples of the product to either check the material or if you need a sample with your logo/design on it we are happy to provide!
Get in touch with us at Info@Merchandise.ae and we can take it from there.
